5x999 collects only the account and transaction data needed to run your wallet, process payments through bKash, Nagad or Rocket, and keep your session secure. This policy sets out exactly what we hold, how we use it, and the choices available to you — with access and eligibility subject to your local law and the regions where this service operates.
Account data handled directly by us
bKash, Nagad and Rocket transaction records
Cookie and session controls
Clear data-retention limits
POLICY SCOPE EXPLAINED
How 5x999 Handles Your Personal Information
When you open an account with us, we collect the details you enter during registration — your name, contact information and the payment method you choose to connect, whether that is bKash, Nagad, Rocket or a bank transfer. We also log session data: your device type, browser version, pages visited and the time of each request. This operational data helps us detect unusual activity and keep your account accessible only to you. For wallet transactions, we record the method, amount and timestamp of every deposit or withdrawal you initiate. We do not store your bKash PIN, Nagad PIN or any bank credentials — those remain with the respective payment provider. What we hold is the transaction reference that ties your account wallet to the completed transfer. We retain personal data for as long as your account remains active and for a period after closure as required by the applicable record-keeping obligations in the regions we serve. If you are in Bangladesh, your use of this service is subject to local law and eligible-region conditions. We do not sell, rent or share your personal data with advertisers.
bKash
Transaction references from bKash deposits and withdrawals are recorded against your account wallet. We do not store your bKash PIN or OTP — those stay with bKash.
Nagad
Nagad transfer records are stored as wallet entries showing amount, direction and timestamp. No Nagad account credentials pass through or are held on our side.
Rocket
Rocket payment references follow the same handling as other local wallet rails — reference stored, credentials never stored. Your Rocket account remains fully under your control.
Bank Transfer
For bank-transfer transactions, we store the reference number and status update we receive from the processing step. Full account and routing numbers are not retained by us after the transfer is confirmed.
INSIDE AND OUTSIDE
What This Policy Covers and What It Does Not
This policy applies to information collected through your 5x999 account, the site at 5x999, and the payment flows you initiate from your account wallet. It does not extend to third-party services — payment processors, game content providers or external sites you reach by following a link away from our pages. Each of those services operates under its own privacy terms, and we encourage you to read them before sharing data there. Access to this service depends on your local law and the eligible regions in which 5x999 operates.
Account Access
Data collected when you register, log in or update your account profile — including your contact details and account security settings — falls fully within this policy.
Transactions
All deposit and withdrawal records initiated through your account wallet, whether via bKash, Nagad, Rocket or bank transfer, are covered by this policy and held by us.
Site Content
Your browsing activity on 5x999 — pages opened, game lobbies visited, session length — is logged by us and handled under this policy, not by third-party analytics services we do not control.
Third-Party Services
Game studio platforms, payment-provider apps and any external link you follow from our pages fall outside this policy. Those providers control their own data practices independently of us.
YOUR PRIVACY CHOICES
Actions You Can Take Under This Policy
Your account holds a record of the personal details we have on file, and you can review those at any time by signing in and opening the account settings area. If something is out of date — a contact number, an email address — you can correct it directly from that same screen without needing to contact support. For records tied to completed transactions, corrections go through our support channel because those entries link to confirmed payment references. If you want to know specifically what data we hold about you, send a written request through our published support route and we will respond with the categories of data stored against your account. Where you believe data is held incorrectly or beyond the period needed, you can raise that in the same request. Closure of your account does not delete records immediately — retention obligations in eligible regions apply — but we can tell you the applicable period when you ask. We do not make decisions about your account based on automated profiling alone.
Review Your Records
Sign in and open account settings to see the personal details currently stored. Session and transaction histories are listed in the wallet and activity tabs within the same area.
Correct Account Details
Update your contact information directly in account settings. For transaction-linked records, submit a correction request through our support route with your account reference.
Request a Data Summary
Send a written request via our published support channel. We will confirm the categories of data held and the retention period that applies to your account in the eligible region.
Raise a Privacy Question
Any question about how your data is used, stored or shared can be directed to us through email support. Include your registered email address so we can locate the correct account record.
REACH US DIRECTLY
How to Contact Us About This Policy
For any privacy-related question — data held, correction requests, or account closure and retention queries — use one of the routes below. We respond to privacy requests through published channels only. We do not handle data requests through live chat alone; written routes leave a traceable record for both sides. Please include your registered email address in every privacy communication so we can match your request to the correct account.
Email Support
Send your privacy question or data request to our published support email address. Include your registered account email and a clear description of what you are asking about.
Account Settings Route
For straightforward corrections — contact name, email, phone — sign in and use the account settings page directly. Changes there take effect on your profile immediately.
On-Site Help Section
Our help section on 5x999 lists published support routes and response guidance. Start there to find the current contact address and any updated privacy-request process.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls to account data so that only the systems and personnel who need your records for account operations can reach them. Cookies on 5x999 are used to maintain your login session and remember your language setting — not to build an advertising profile. You can adjust cookie preferences through your browser settings at any time, and clearing cookies will log you out of your current session. Data retention follows the period appropriate for the eligible region and the type of record: session logs are held for a shorter period than transaction records, which may be held longer under applicable record-keeping requirements. If you want to know the specific period for your account type, contact us through the published email route.
Access Controls
Account records are accessible only to the internal functions that process your wallet, payment references and account security. No external advertiser accesses your personal data through us.
Cookie Use
Cookies keep your session active and store your display preferences. We do not use third-party advertising cookies. Adjust or clear them through your browser; clearing logs you out of the current session.
Retention Limits
Session data is held for a shorter period than transaction records. The exact retention window depends on the record type and the applicable obligations in your eligible region. Ask us via email for the specific period.
Requesting Changes
To update, query or flag a data record, contact us through the published email route with your registered address. Written requests create a clear trail for both your reference and ours.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
If your question is not listed here, use the email support route published in the help section on 5x999. Include your registered email address and a short description of your concern so we can match it to your account record and respond clearly.
What personal data does 5x999 collect when I open an account?
We collect the name, contact details and payment method you provide during registration. We also log session data — device type, browser, pages visited — to keep your account secure and functional. We do not collect data beyond what your account and wallet activity generates.
Does 5x999 store my bKash or Nagad PIN?
No. We store only the transaction reference that confirms a completed transfer. Your bKash PIN, Nagad PIN and any Rocket credentials remain with the respective payment provider. We never receive or hold those credentials on our side.
Can I see what data is held on my account?
Yes. Sign in and open account settings to review the personal details currently on file. For a full summary of all data categories we hold — including transaction and session records — send a written request to our published support email with your registered account address.
How long does 5x999 keep my data after I close my account?
Retention periods vary by record type and the applicable obligations in the eligible region your account falls under. Transaction records are typically held longer than session logs. Contact us through the email support route to ask about the specific period for your account.
Does 5x999 share my data with third parties or advertisers?
We do not sell, rent or share your personal data with advertisers. Payment references are passed only to the payment provider processing your transaction — bKash, Nagad, Rocket or your bank — and only to the extent needed to complete it. Game studio providers and other third parties operate under their own terms independently.
How do I correct a mistake in my account data?
For contact details like your email or phone number, update them directly in account settings after signing in. For transaction-linked records where a correction is needed, send a written request through our published email support route with your account reference and a description of the issue.
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