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These terms govern your account with 5x999 — how you access the lobby, submit transactions through bKash, Nagad, or Bank Transfer, and what both sides are responsible for. Access to and use of this platform depends on your local law and eligible region.
By creating an account and using the 5x999 platform, you accept these terms in full. They apply each time you log in, browse the game catalog, place a wager, or initiate a transaction — whether through bKash, Nagad, Rocket, or Bank Transfer. We may update these terms when our service changes or when regulatory context requires it. When that happens, the revised version goes live on this page and your continued use of the account after that point means you accept the updated terms. We do not offer this service in jurisdictions where it is prohibited. It is your responsibility to check whether online gaming is lawful where you are, and eligibility depends entirely on your local law and the region your account is registered in. You must be of legal age as defined by your local law to hold an account. We reserve the right to suspend or close any account that does not meet eligibility requirements, that provides false registration details, or that we have reasonable grounds to believe is being used in a manner inconsistent with these terms. Disputes about account decisions can be raised through the support routes listed on this page.
Not every action on your device falls under the same rule. These four distinctions clarify where this policy applies directly and where separate conditions govern.
Creating, logging into, and managing your 5x999 account is fully within scope. This includes the registration fields, password management, and any identity verification steps shown during account setup or withdrawal.
Deposits and withdrawals processed through bKash, Nagad, Rocket, or Bank Transfer are covered here. Specific transaction limits and wallet verification steps are shown in your account wallet section at the time of each transaction.
Game titles in the catalog, promotional notices, and lobby navigation are part of the 5x999 platform and governed by these terms. What you see in the lobby reflects our current content configuration, not a contractual guarantee of availability.
Studios such as Microgaming, Joker, JDB, and Bigtime Gaming supply game content under their own licensing arrangements. Their software operates within our lobby, but their underlying terms, RTP disclosures, and studio policies sit outside the scope of this document.
These terms are not only obligations — they also set out the practical actions available to you. Your account dashboard shows a transaction history you can review at any time; this includes deposits made via bKash or Nagad, withdrawals to Bank Transfer, and game session records where available. If any account detail — email address, registered mobile number, or payment method on file — needs to be corrected, the account settings page is where those fields live. You do not need to contact support for routine detail changes, but support remains available if a field is locked or a verification step is blocking an update. Where you believe a transaction has been recorded incorrectly, raise it through the contact routes on this page and include the transaction reference shown in your wallet history. We aim to acknowledge each query and work toward a resolution, though we do not commit to specific response times here.
Open your account wallet to see the full transaction log. Each entry carries a reference, a method label such as bKash or Nagad, and a timestamp. Keep this reference if you need to raise a query later.
Head to account settings to update your registered email or mobile number. Some fields require a verification step before the change saves — follow the on-screen instructions shown at that point.
If a policy point is unclear or you believe a term has been applied incorrectly to your account, contact us through the support routes listed in the section below. Attach the relevant account reference so we can locate the record quickly.
For account access issues — locked accounts, failed verification, or disputed transaction records — use the live chat or email route. Describe the step where the issue occurred and include your registered mobile number.
If a clause in these terms is unclear, or if you want to query how a term was applied to your account, these are the routes to use. We ask that you include your account reference and a brief description of the issue so the team can pull the right record.
The live chat widget is visible on the site when you are logged in. Use it for account-access questions and to request clarification on any part of these terms in real time.
Send a message to our support address published in the account help section. Include your registered mobile number and the transaction or clause reference. Email is suitable for detailed policy questions that need a written reply.
The help section inside your account lists common policy questions and the steps to follow before escalating. Check it first — many account-level queries about transactions and wallet verification are answered there.
Knowing how we manage account data and respond to policy updates is a reasonable expectation. Here is how each area works on this platform.
We retain account records — including transaction logs for bKash, Nagad, Rocket, and Bank Transfer — for as long as your account is active and for a period afterward as required by applicable rules. You can request a summary of your records through the support email route.
We use session cookies to keep you logged in and to remember lobby preferences between visits. No cookie on this site is used to share your data with advertising networks outside of what our published privacy notice describes.
Your account password and registered mobile number are the primary security layers. We do not store card numbers or full wallet credentials. If you suspect unauthorised access, change your password immediately and contact support through live chat.
If you want to close your account or request removal of stored data, contact us via the support email with your account reference. We will confirm the steps required and the expected outcome based on current retention obligations.
These questions cover what visitors most often ask about account obligations, policy scope, data handling, and how to raise a concern under these terms.
Access and eligibility depend on your local law and the region your account is registered in. If online gaming is not permitted where you are, these terms do not create a right to access the platform. Check your local regulations before registering or continuing to use the account.
We update this page when terms change and the revised version takes effect from that date. Your continued use of the account after a change goes live means you accept the updated terms. We recommend checking this page periodically if your account is active.
Transaction records for all payment methods — including bKash, Nagad, Rocket, and Bank Transfer — are kept in your account wallet and retained by us for a period set by applicable rules. You can view them in the wallet section and request a summary via support email.
Open your wallet history, note the transaction reference, and contact support through live chat or the support email address. Include the reference and a description of the issue. The team will locate the record and work through the query with you.
Studios such as Microgaming, Joker, JDB, and Bigtime Gaming supply game content within our lobby but operate under their own arrangements. Their game mechanics, RTP disclosures, and studio-level policies sit outside these terms. Your account relationship is with 5x999 directly.
Send a request to our support email with your account reference and a clear statement of what you are asking for — account closure, data removal, or both. We will confirm the required steps and the outcome based on current data retention obligations that apply to your account.